Refund Policies

Please choose carefully, and review your order, because refunds are not offered for change of mind after the order is placed.  Once the order is placed and paid it is final and changes cannot be made.

It is the customers’ responsibility to ensure their order is made with enough time to allow for an unexpected delay with Australia Post.  We do not offer a refund if the delivery time has not been taken into account and the package does not arrive in time for your event. 

We have stringent quality control procedures that ensure every item to be sent out is inspected before being packaged and sent.  If, in the rare event an item is damaged during transport, or there was an unnoticed manufactures defect, the customer must notify us via email within 48 hours of receiving the item, and send clear pictures of the damaged items along with the email.  No refunds, changes or returns will be accepted after this time.

If the wrong item has been sent, we require notification within 48 hours of you receiving the item along with a photo of what has been received.  No refunds, changes or returns will be accepted after this time.

No refund will be given on Seasonal Products after the end of that particular season, nor will part packages be accepted for return.

No refund will be given on delivery costs or costs incurred by the customer in return of the goods. 

Foil balloons will not be replaced or refunded if overblown, as indicated by a tear along the seam area.  A refund cannot be given if a product is accidentally damaged by customer once it is received.  All items for return must be unopened, in their original packaging.

If you are not home when your package arrives, it will be returned to the post office and a slip left for you with collection details of which post office it can be picked up from.

If a parcel is unclaimed and returned to us, you will have the option to either have the package resent, in which case the shipping fee will be recharged, or receive a refund. In the event that a refund is chosen, a re-stocking fee of 20% of the final order total will be charged to the customer. Freight costs will not be refunded. Please ensure your address details are accurate prior to completing your order.

We would like to trade with you in a fair, open, honest and friendly manner.  If you have any problems with your order, please contact us in a friendly and respectful way, and we will do all we can to resolve the issue in a fair way for all involved.